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Frequently Asked Questions
Is shipping and billing discreet?
Yes. All orders are shipped in plain, unmarked packaging with no mention of our store name or a description of the contents. Billing is also discreet.
Credit card, debit card, and Apple Pay charges will appear as "Sp sc-Br" on your statement. PayPal charges will appear as "SC Retail Ltd".
Where do you ship from?
All of our in-stock toys and accessories ship discreetly from our domestic US warehouses in California and New Jersey.
A small number of custom or made-to-order items may ship from China or the European ｕｎｉｏｎ. Every package is always sent securely and discreetly.
Which carriers do you use?
We ship with FedEx, UPS, USPS, or OnTrac, depending on your destination. Carrier selection is automatic to ensure the best mix of speed and reliability.
International orders are shipped with USPS, FedEx, DHL, or UPS.
Are payments secure?
Absolutely. Payments are processed through PayPal or Apple Pay. All transactions are encrypted and PCI-DSS compliant, so your information is always protected.
How much is shipping?
Orders over $49 qualify for free economy shipping within the United States. For orders under $49, we charge a flat rate of $10.
Free economy shipping is selected by default at checkout. If you require an expedited service, please contact us at support@shopicat.com.
Can I cancel my order?
Yes. Please contact us within 8 hours of placing your order for a hassle-free cancellation. Reach us anytime at support@shopicat.com.
Do you ship internationally?
Yes. We ship discreetly to Canada, the United Kingdom, Australia, New Zealand, and most countries in the European ｕｎｉｏｎ.
If you are unsure about shipping to your location, please contact us at support@shopicat.com before ordering.
Do you have a physical store?
No. We are an online-only retailer. All in-stock toys ship discreetly from California & New Jersey for fast nationwide delivery.
Do you accept backorders?
No. If an item is out of stock, we will contact you with replacement options or issue a refund.
How do I place an order?
Simply add items to your cart, proceed to checkout, enter your shipping and payment details, and confirm your order.
Shipping & Returns
What is your return and refund policy?
For health and safety reasons, we cannot accept returns of intimate products. If your item is defective, we will ｒｅｐｌａｃｅ it or issue a refund.
Please contact us with photo evidence, and we will resolve the issue quickly.
Do you offer a satisfaction guarantee?
Yes. We stand behind every toy we sell with our Satisfaction Guarantee. If your item arrives defective or doesn’t work as intended, we'll ｒｅｐｌａｃｅ it or issue a refund.
Just contact us with details (and a photo if needed), and we’ll take care of the rest.
Will I get tracking information?
Yes. Once your order ships, you will receive a confirmation email with a tracking number so you can follow your discreet package every step of the way.
Is my privacy protected?
Yes. We take your privacy seriously. Your personal information is never sold or shared, and all orders are billed discreetly.
Our online shop uses SSL encryption for all transactions. We also comply with major privacy laws, including the California Consumer Privacy Act (CCPA), the UK GDPR, and the EU GDPR, so you can shop with confidence.
How quickly do you respond to support requests?
We aim to respond to all emails within 12 hours, often much faster. Our team is here to ensure your experience is smooth from checkout to delivery.
