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Your Privacy is Our Priority
Every order ships in plain, unmarked packaging—brown boxes or poly mailers with no logos, no product descriptions, and nothing that reveals the contents. Your credit card statement will show "Sp sc-Br", not "Shopicat." Privacy isn't an upgrade—it's standard on every order.
Note: Some banks may display a slightly different or shortened version of this descriptor. This is determined by your financial institution and is outside our control.
What Discreet Shipping Means
Every package we send is prepared with your complete privacy in mind:
Plain Packaging: Standard brown cardboard boxes or plain poly mailers.
No Branding: No logos, no product names, and no "Shopicat" branding anywhere on the outside.
Neutral Return Address: Only the city and state are shown—no company name.
Carrier Barcodes Only: The only external markings are your shipping label and carrier tracking information.
If someone sees your package on your doorstep, in your mailroom, or with you, they will have no way of knowing what's inside. Even the carrier employees handling your package cannot tell from the outside that it contains intimate products.
Free Discreet Shipping
We offer Free Super Saver Shipping on all U.S. orders over $49. Every shipment—whether free or paid—receives the same discreet packaging treatment.
Order Processing & Fulfillment
Orders placed by 1:00 PM PT on business days are processed and shipped the same day. Orders placed after 1:00 PM PT, or on weekends or federal holidays, ship the next business day.
Tracking information may take 24–48 hours to update after your order ships.
Shipping Rates
All shipping rates are flat-rate per order (not by weight) and apply to all U.S. destinations—same price whether you're in Manhattan or rural Alaska. Shopicat covers any additional shipping costs; you will never be charged more than the advertised rate.
Domestic Shipping (U.S.)
| Shipping Method | Transit Time | Price | Services Used |
|---|---|---|---|
| Super Saver (Free) | 7–12 Business Days | FREE on orders over $49 | USPS Ground Advantage, FedEx Ground... (and other services) |
Delivery estimates are transit times after your order ships (processing time not included). Transit times are estimates and are not guaranteed; carrier delays, weather, and peak-season volume can affect delivery dates. If your order is significantly delayed, contact us and we'll help make it right.
About Our Domestic Carriers
Last-Mile Delivery Partners
PO Box Delivery
Why We Don't Guarantee Delivery Dates
International Carriers We Use
Depending on the destination and shipping tier, we use global carriers including USPS, UPS, FedEx, and DHL. All international shipments receive the same discreet packaging as domestic orders.
International carrier services include:
USPS: First-Class International, Priority Mail International, Priority Mail Express International
FedEx: International Economy, International Priority
UPS: Standard, Worldwide Expedited, Worldwide Express
DHL: eCommerce, Express
Where We Ship From
We ship from multiple fulfillment centers for fast, reliable nationwide coverage:
California: Huntington Beach, Chatsworth, Santa Ana
New Jersey: East Windsor
Our system automatically selects the best facility based on inventory and proximity to your address. No matter where your order ships from, every package is prepared to our strict discretion standards—plain packaging, no branding, complete privacy.
Customs & Brokerage Fees
International orders may be subject to customs duties, import taxes, or brokerage fees imposed by your country. These charges are not included in your order total and are the recipient's responsibility. Please consult your local customs office for details. For more information, see our International Shipping Policy.
Order Tracking
Once your order ships, you can track it via:
Order Confirmation Email — Click the tracking link in your shipping notification.
If you have any questions, please contact us anytime at support@shopicat.com.
Our 100% Satisfaction Guarantee
For health, safety, and environmental reasons, we do not accept returns on any item, used or unused.
However, we proudly stand behind every product we ship. If your item arrives defective, damaged, or not working as intended, we offer a 100% Satisfaction Guarantee—we'll ｒｅｐｌａｃｅ it immediately, no questions asked.
To Request a Replacement:
Email us at support@shopicat.com
Include your order number and product name.
Briefly describe the issue.
If the defect is visible, include a photo to speed up the process.
Once validated, we'll ship your replacement item at no cost—in the same discreet packaging, of course.
